Client Services Terms of Service
Effective Date: April 27, 2025
Welcome to Hello Fascination. These Client Services Terms of Service (“Terms”) govern the provision of services by Hello Fascination (“we”, “us”, or “our”) to clients (“Client” or “you”). By engaging our services, you agree to be bound by these Terms.
1. Services Provided
We offer website development, hosting management, maintenance, support, consulting, systems integrations, copywriting, content development, and design services. The specific services provided will be outlined in project proposals or service agreements.
2. Client Responsibilities
Clients are responsible for providing timely access to necessary information, content, and feedback. While we make best efforts to assist with content development, Clients must review and approve all provided content. If content is not approved or is insufficient, we reserve the right to remove or adjust content sections accordingly.
3. Payment Terms
Our standard payment structure is 30% upfront to commence work, 30% upon website go-live, and the final 30% 30 days post-launch, unless otherwise agreed. All invoices are due upon receipt. Projects may also be structured on payment plans or monthly retainers. Failure to make payments may result in suspension of services.
4. Refunds and Cancellations
All payments made are non-refundable. Deposits will be retained regardless of project cancellation. If a project is structured under a payment plan (e.g., 6 or 12 months), the full contract amount remains payable. Non-payment may result in service suspension and confiscation of delivered work until full payment is made.
5. Intellectual Property Rights
Upon full payment, all deliverables, including but not limited to website design, content, and domain names, become the sole property of the Client. However, licenses for third-party systems owned by us (e.g., agency plugin licenses) are not transferable. Clients must procure their own licenses if continuing independently after service termination.
6. System Licenses and Third-Party Services
Where project-specific, single-use licenses are obtained for the Client, these licenses will be owned by the Client. Agency licenses or bulk licenses remain the property of Hello Fascination and are non-transferable. Clients choosing to disengage must secure their own licenses for continued functionality.
7. Warranties and Bug Fix Period
We offer a 30-day bug fix and minor adjustment period following project launch. This does not cover major structural changes, feature expansions, or new functionality requests. Post-launch support beyond the initial period may be subject to additional charges.
8. Hosting and Maintenance
We offer hosting and maintenance management services where agreed upon separately. Hosting may be billed monthly or annually. We make best efforts to ensure uptime and address issues, but we are not liable for outages or third-party hosting failures.
9. Limitation of Liability
To the maximum extent permitted by law, Hello Fascination is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, arising out of or related to services provided. Our total liability under these Terms shall not exceed the total fees paid to us for the services in question.
10. Termination
Either party may terminate services with written notice. In the event of termination, the Client remains responsible for all outstanding payments. Upon termination, Client deliverables will be provided in their current state, subject to all applicable license restrictions.
11. Governing Law
These Terms are governed by the laws of Ontario, Canada. Any disputes arising under these Terms shall be resolved in the courts located in Ontario, Canada.
12. Contact Information
If you have any questions regarding these Terms, please contact us at:
Email: tos@hellofascination.com